NISKALA TOURS
PT BALI NISKALA PUTIH

Effective date: 11 November 2026

1. Our Private Experiences
Niskala Tours specialises in private, personalised experiences for solo travellers, couples, families and groups. Each experience is designed around the guests' interests, preferences and requirements. The itinerary, activities, duration, pickup arrangements, inclusions and total price are detailed in the personalised proposal provided to the guest. Our experiences are not shared group tours.

2. Proposals, Prices & Inclusions
All prices are quoted in Indonesian Rupiah (IDR) and include applicable Indonesian taxes. The total price and inclusions for each experience are specified in the personalised proposal. Any additional services or costs must be agreed upon before booking. Proposals are valid for the period stated in the individual document and remain subject to availability until the booking is confirmed.

3. Booking Confirmation & Payment
Full payment is required to secure a reservation.
To proceed, guests are asked to confirm their booking details, select a local cause to support and acknowledge the applicable Booking Terms & Cancellation Policy. Niskala Tours will then provide a secure payment link or bank transfer instructions.
Submitting an enquiry, receiving a proposal or requesting a payment link does not constitute a confirmed booking or guarantee availability. A reservation is confirmed only once full payment and the required booking details have been received and Niskala Tours has issued its official booking confirmation.

4. Guest Cancellation Policy
Once a booking is confirmed, we reserve the date exclusively for our guests and make advance arrangements and payments to our local hosts, guides and spiritual practitioners.
The following cancellation conditions apply:

• More than 30 days before the experience: Full refund.

• 8–30 days before the experience: 50% cancellation fee.

• 7 days or less before the experience: 100% cancellation fee (non-refundable), including cancellations due to illness, injury or changes of plans, subject to applicable law.

Cancellation requests must be submitted in writing by email or WhatsApp. Cancellation periods are calculated using Bali local time (GMT+8). Refunds, where applicable, will be processed through an appropriate payment method, subject to banking and payment-provider processing times.

5. Rescheduling & Date Changes
Requests to change a confirmed experience date, including due to illness, injury or changes in travel plans, are subject to availability and cannot be guaranteed.
As our experiences involve private arrangements with local hosts and practitioners, changes may incur additional costs. Any additional charges will be discussed and agreed upon before a new date is confirmed. Requests received within 7 days of the scheduled experience will normally be treated as a cancellation under Section 4, with a new booking required for the requested date, subject to applicable law. Where reasonably possible, we will do our best to accommodate guests' circumstances. However, free rescheduling is not guaranteed. We strongly recommend personal travel insurance covering unexpected illness, injury, trip cancellations and changes of travel plans.

6. Changes or Cancellation by Niskala Tours
We aim to provide every experience as described in the confirmed proposal. Occasionally, circumstances such as severe weather, safety concerns, religious ceremonies, practitioner availability or other events beyond our reasonable control may require adjustments. Where a change is necessary, we will inform guests as soon as reasonably possible and discuss suitable alternatives. If Niskala Tours cancels the experience and no alternative is agreed upon, a full refund will be provided. Any changes will be handled with consideration for guest safety, the intended experience and respect for Balinese traditions.

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7. Pickup, Transportation & Duration
Pickup times, locations and estimated experience durations are specified in the personalised proposal or final booking confirmation. Private transportation is included where stated in the proposal. Travel times are estimates and may vary due to traffic, weather, road conditions or unforeseen circumstances. Guests are requested to be ready at the agreed pickup time. Significant delays or failure to attend may affect the experience and may be treated under the applicable cancellation terms.

8. Health, Physical Requirements & Spiritual Practices
Some experiences involve walking, steps, uneven terrain, water immersion or other physical activities.
For example, certain Melukat purification ceremonies involve approximately 120 steps down to the temple and back up, as well as full immersion in sacred water.
Guests should inform Niskala Tours in advance of any mobility limitations, accessibility requirements or other circumstances relevant to their safe participation, so we can discuss suitable arrangements. Traditional healing, energy work, spiritual readings and ceremonies are cultural and spiritual practices. They are not substitutes for professional medical diagnosis, treatment or psychological care. Individual experiences and outcomes may vary. Guests are also asked to respect local customs and religious restrictions. According to Balinese tradition, women may not enter certain temples during menstruation. If this may affect an experience, please inform us as early as possible so we can discuss an alternative activity or date, subject to availability and the applicable booking terms.

9. Children & Family Participation
Children are welcome to participate in suitable Niskala experiences when accompanied by a parent or responsible adult. Age suitability, pricing and any specific participation requirements depend on the selected experience and will be confirmed in the personalised proposal. Parents and guardians remain responsible for supervising children and informing us of any relevant requirements.

10. Guest Conduct & Respect for Local Traditions
Guests are expected to treat our hosts, guides, spiritual practitioners, communities, sacred places and natural surroundings with respect. Guests should follow reasonable instructions from their guide and local hosts, particularly during ceremonies and activities involving physical or environmental risks. We may refuse or discontinue participation where conduct creates a serious safety risk, disrupts a sacred ceremony or endangers other participants, subject to applicable law.

11. Insurance, Personal Belongings & Liability
Niskala Tours maintains Public Liability Insurance, subject to the applicable insurance policy's period of validity, coverage limits, conditions and exclusions.
This coverage is not a substitute for personal travel insurance and should not be understood as comprehensive medical, accident or trip-cancellation insurance for every guest or activity.

Guests are strongly encouraged to obtain their own travel insurance covering medical expenses, accidents, personal belongings and unexpected cancellations.
Guests are responsible for taking reasonable care of their personal belongings during their experience.

Niskala Tours remains responsible for its obligations under applicable Indonesian law. Nothing in these terms excludes or limits legal rights or responsibilities that cannot lawfully be excluded or limited.

12. Supporting Local Communities
Part of Niskala Tours' profits supports local initiatives in Bali. As part of the booking process, guests are invited to choose the cause they would like their experience to support:

• Children

• Street Dogs

• Environment

This choice does not require an additional payment unless explicitly agreed otherwise.

13. Personal Information, Acceptance & Contact
We collect and process booking details to arrange and deliver our experiences, communicate with guests and maintain necessary booking records. Further information is available in our Privacy Policy. Guests are asked to review and accept the applicable booking conditions before payment. Niskala Tours may retain records of the proposal, accepted terms, booking details and payment confirmation. The terms applicable to a confirmed reservation are those provided to and accepted by the guest at the time of booking. Subsequent updates will not automatically change an existing confirmed booking. These terms are governed by applicable Indonesian law, without prejudice to mandatory consumer protections.

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For booking enquiries, cancellations or other questions, please contact:
Niskala Tours
PT Bali Niskala Putih
Email: info@niskala.co
Website: https://www.niskala.co